Challenge
Control work was easy to lose without better structure
Escalations, sensitive issues, and documentation-heavy work were moving
through email and multiple handoffs. Teams needed stronger tracking,
clearer protocols, and better visibility into unresolved items.
What I Built
Dashboards, legal-hold protocols, and cleaner documentation routines
- Designed and administered a formal legal-hold process with preservation notices, custodian tracking, and hold-release protocols.
- Built dashboards and executive reports for SLA performance, fraud trends, exceptions, and escalations.
- Developed policies, procedures, and SLA frameworks with Risk Management and IT.
- Handled NMLS renewal filings and supported examiner-ready documentation work in a banking environment.
- Supported law-enforcement-sensitive financial-record production in coordination with Alameda County Narcotics Division.
Results
Better visibility, stronger response discipline, less preventable drift
- $128K recovered through reporting and follow-through.
- Escalation tickets reduced by 25% through stronger workflow controls.
- Documentation quality and compliance-driven follow-through improved.
- Audit performance held at 97 to 98% in high-accountability environments.
Transferable Value
What this shows about how I work
I do well in roles where the work is sensitive, deadlines matter, and
leaders need someone who can make the invisible visible: what is open,
what is blocked, what needs escalation, and what has to be preserved or documented cleanly.